Refund & Return Policy

Last updated: October 20, 2026

At Frost Week, we want every customer to receive their order in excellent condition.

Returns and Exchanges

We do not offer voluntary returns or exchanges for change of mind, personal preference, or products that are no longer wanted.

However, this policy does not limit any mandatory cancellation, withdrawal, return, or consumer protection rights that apply under the laws of your country or region.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@swik.com as soon as possible after delivery.

To help us resolve your issue, please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

We will review your request and provide an appropriate solution, including a replacement or refund where applicable.

Refund Eligibility

Refunds may be issued when:

• Your product arrives damaged or defective.

• You receive an incorrect item.

• Your order is not delivered and a refund is required under applicable law.

• You are otherwise entitled to a refund under mandatory consumer protection laws.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for your payment provider to process the refund. Processing times may vary.

Return Shipping

If a return is required because an item is defective, damaged, or incorrect, we will provide instructions and cover return shipping costs where required by applicable law.

Please do not send items back without contacting our support team first.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before dispatch.

Once an order has shipped, cancellation and withdrawal rights are subject to applicable law.

Contact Us

For refund-related questions, contact:

Frost Week

Email: support@swik.com